At Little Dutch Store, we’re committed to making your shopping experience as delightful as our European-inspired baby essentials. Below you’ll find all the details about our shipping and returns processes to ensure complete satisfaction for you and your little one.
Shipping Information
Order Processing
We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
We offer two convenient shipping methods to meet your needs:
- Standard Shipping ($12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipment
- Includes tracking information
- Free Shipping (Orders $50+):
- Carrier: EMS
- Delivery time: 15-25 business days after shipment
- Includes tracking information
Please Note: We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.
Our Return Policy
We want you to love every Little Dutch product as much as we do. If you’re not completely satisfied, you may return most items within 15 days of receiving your order.
Eligibility Requirements
To qualify for a return or exchange:
- Items must be unused and in original condition
- Original packaging and all tags must be included
- Proof of purchase (order number or receipt) is required
Non-Returnable Items
For health and hygiene reasons, we cannot accept returns on:
- Baby Bath Toys (opened packages)
- Pacifiers & Clips
- Teething & Toothcare products
- Any opened personal care items (wipes, facecloths, etc.)
How to Return an Item
Follow these simple steps to process your return or exchange:
Step 1: Contact Us
Email [email protected] within 15 days of receiving your order with your return request. Use the template below for faster processing:
Subject: Return Request for Order #[Your Order Number]
Dear Little Dutch Store Team,
I would like to request a return/exchange for the following item(s) from my order #[Your Order Number]:
Item Name: [Product Name]
Reason for Return: [Please specify]
Preferred Resolution: [Refund/Exchange for [Product Name]]
Please advise on next steps. Thank you for your assistance!
Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]
Step 2: Wait for Approval
We’ll respond within 2 business days with return authorization and instructions.
Step 3: Package Your Item
Securely pack the item in its original packaging with all tags attached.
Step 4: Ship It Back
Send the package to our return address using a trackable shipping method:
Little Dutch Store Returns1400 Doris Dr
Louisville, US 40118
Important: Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Step 5: Receive Your Refund
Once we receive and inspect your return (typically within 5 business days):
- Refund Method: Credited back to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Processing Time: Allow 3-5 business days for the refund to appear in your account
- Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error
Exchange Process
To exchange an item for a different size or product:
- Follow the same return process above
- Clearly indicate in your email that you’d like an exchange and specify the replacement item
- If there’s a price difference, we’ll contact you to arrange payment or refund
For fastest service, we recommend placing a new order for the desired item while returning the original purchase.
Need Help?
Our caring customer service team is always happy to assist with any questions about shipping or returns. Contact us at [email protected].
Thank you for choosing Little Dutch Store for your family’s needs. We appreciate your trust and look forward to continuing to provide you with thoughtfully designed products that create cherished childhood moments.